Car People

• Increase Sales
• Improve Phone Skills
• Improve Customer Service
• Reduce Customer Complaints
• Improve Repair Order Procedures

Upcoming Training Dates:

Winter 2012 Customer Service Class - Shoreline Comm. Coll.

Evening classes: Summer Class.

• Tuesday,   March 6, 2012      6 - 9:30pm
• Thursday, March 8, 2012       6 - 9:30pm

Summer 2012 Customer Service Class - Shoreline Comm. Coll.

Evening classes: Summer Class.

• Tuesday,  August 21, 2012    6 - 9:30pm
• Thursday, August 23, 2012    6 - 9:30pm

Who should attend?

While there is no screening or selective process to enroll in the program, the Service Advisor Training Seminar is geared for people in the auto business as well as those from other businesses who deal directly with retail customers.

Where?

Classes will be held at the Shoreline Community College, Professional Automotive Training Center on campus. 16101 Greenwood Avenue N. Bldg. 2700 Seattle WA 98133 206-542-3551

When?....... Who to Contact?

For schedule information call PSADA.... (206) 542-3551 or e-mail to....

Dave DeMontigny, instructor

Cost?

$195.00 ....Customer Service - 2 evening class

What will this seminar cover?

This is a basic Training Seminar and it will start from the beginning:

• Why we lose customers
• It pays to please customers
• Customer service tips
• Importance of first impressions
• Importance of good phone skills
• What is a customer worth
• Telephone etiquette

Instructor: Dave DeMontigny

Dave DeMontigny of Car People Agency has worked with dozens of shop owners, dealership Service Managers and other automotive professionals to put together a program designed to deliver the basic information needed for a new Service Advisor to succeed. Dave himself brings a lot of experience and knowledge to the program. In addition to placing automotive service professionals as a placement Counselor at Car People, Dave has owned and operated a successful seven store chain of independent repair shops. He knows what employers are looking for and has tailored this seminar to deliver it.