Car People

• Increase Sales
• Improve Phone Skills
• Improve Customer Service
• Reduce Customer Complaints
• Improve Repair Order Procedures

Upcoming Training Dates:

Winter 2012 Service Advisor Class - Shoreline Comm. Coll.

Evening classes: Winter Class.

• Tuesday,   February 28, 2012    6 - 9:30pm
• Thursday, March 1, 2012          6 - 9:30pm
• Tuesday,  March 6, 2012          6 - 9:30pm
• Thursday, March 8, 2012          6 - 9:30pm

Summer 2012 Service Advisor Class - Shoreline Comm. Coll.

Evening Classes: Summer Class.

• Tuesday,   August 14, 2012     6 - 9:30pm
• Thursday, August 16, 2012      6 - 9:30pm
• Tuesday,   August 21, 2012      6 - 9:30pm
• Thursday, August 23, 2012       6 - 9:30pm

Who should attend?

While there is no screening or selective process to enroll in the program, the Service Advisor Training Seminar is geared for people in the auto business as well as those from other businesses who have an interest in becoming a Service Advisor.

This training is designed to cover all aspects of Service Advising for both independent auto repair facilities and new car dealerships and the principles apply to related fields as well such as Marine, RV and Motorcycles.

Where?

Classes will be held at the Shoreline Community College, Professional Automotive Training Center on campus. 16101 Greenwood Avenue N. Bldg. 2700 Seattle WA 98133 206-542-3551

When?....... Who to Contact?

For schedule information call PSADA.... (206) 542-3551 or e-mail to....

Dave DeMontigny, instructor

Cost?

$450.00.... Service Advisor - 4 evening class (includes Customer Service Training)

What will this seminar cover?

This is a basic Training Seminar and it will start from the beginning:

• Job Description of a Service Advisor
• Greeting customers
• Getting the facts on a repair order form
• Detail
• Selling the service
• Selling techniques
• Upselling needed repairs
• Communicating with your customer
• Communicating with your shop
• Keeping customers informed
• Handling customer complaints
• Time management
• Proper follow-up
• Phone skills
• Computers in the Service Drive
• Lemon Law
• Warranties

Note: This is a fact filled seminar specifically designed for those who are serious about a career in automotive Service Advising. The resources are state of the art and updated for each seminar. Completion of this seminar will not make you immediately employable as an Advisor, but it will familiarize you with the demands of the job and get you off to a good start.

Instructor: Dave DeMontigny

Dave DeMontigny of Car People Agency has worked with dozens of shop owners, dealership Service Managers and other automotive professionals to put together a program designed to deliver the basic information needed for a new Service Advisor to succeed. Dave himself brings a lot of experience and knowledge to the program. In addition to placing automotive service professionals as a placement Counselor at Car People, Dave has owned and operated a successful seven store chain of independent repair shops. He knows what employers are looking for and has tailored this seminar to deliver it.